Semi Dedicated Plan
Semi Dedicated Plan was particularly introduced for the Providers who have medium sized businesses where they need to offer their client a Quality support but within the price, they can afford.
Features:
- 24x7x365 Unlimited Help-Desk and Live Chat Support
- 24x7x365 Server Monitoring and Server Management
- A team of 4 Shared Techs, working round the clock in 3 shifts i.e one in each individual shift and the fourth tech as a backup tech covering sick leaves and weekly offs for other three techs
- Maximum two projects shared for this plan
- Dedicated Messenger(like Skype) is for you to communicate with the team assigned to you for 24×7 support
- SLA covering max. 15 minutes for the Response time guarantee and 6 hours of Resolution guarantee
- No Setup Fee
- Basic Sales Chat Assistance on Live chats
